Warwick Denver

Kala

couple

10

I’ll be back

Reviewed from

Gregory

family_with_children

10

The customer service is always professional and courteous to me every time I go to the hotel

Reviewed from

Roxanne

family_with_children

3.0

Hello, I am contacting you regarding my stay at the Warwick Denver from March 7–9. Unfortunately, the experience was extremely disappointing and did not meet basic cleanliness or maintenance standards. The first room we were given had a clogged bathroom and was not properly cleaned. There was visible hair and it clearly had not been maintained properly. We reported this and were moved to another room, but the second room also had serious issues. The bathroom was clogged again, there was food (a burger) smeared on the wall, and the shower curtain smelled strongly like urine. The refrigerator in the room was also not working. In addition, the breakfast restaurant experience was very poor. The staff were rude, the food was cold, the bread was hard, and the toaster was not working. We also attempted to use the hot tub, but it was locked and inaccessible. The pool area was dirty and appeared poorly maintained. Because we experienced unsanitary conditions in two different rooms and several advertised amenities were unavailable or not functioning, the stay did not meet basic hospitality standards. Due to these issues, I am requesting that this reservation be reviewed for a full refund. Thank you for your time and assistance.

Reviewed from

Craig

couple

8.0

the manager treated my son and I like street trash when we first got there. Told another staff member we where at the wrong place. Did not appreciate it at all.

Reviewed from

Barbara

couple

9.0

Last minute reservation provided us with spacious, comfortable room with all desired amenities.

Reviewed from